Return Policy
We want your My Babiie shopping experience to feel simple and supported. Please read the return information below before sending any item back to us.
30 Days Free Returns
My Babiie offers 30 Days Free Returns on eligible items. To begin a return, customers must contact our customer service team first to receive the correct return instructions and return details.
Email us at [email protected] before sending any return.
Return Window
Eligible items may be returned within 30 days of delivery. Return requests made after the 30-day return window may not be accepted.
Return Eligibility
To qualify for a return, the item should meet the following conditions:
- The return request is made within 30 days of delivery.
- The item is unused, clean, and in its original condition.
- The item includes all original parts, accessories, manuals, tags, and packaging where applicable.
- The customer has contacted customer service and received return instructions before sending the item back.
Item Condition
Returned items must be carefully packaged to help prevent damage during transit. Items that are used, damaged after delivery, missing parts, missing accessories, or not returned in suitable condition may not qualify for a refund.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items that have been used, altered, washed, or damaged after delivery.
- Items missing original parts, accessories, packaging, or required product materials.
- Items returned without contacting customer service first.
- Items marked final sale or non-returnable at the time of purchase, unless required by applicable law.
How to Start a Return
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
When contacting us, please include:
- Your full name
- Your order number
- The email address used at checkout
- The item you would like to return
- The reason for the return request
- Photos if the item arrived damaged, incorrect, or has another visible issue
Returns sent without contacting customer service first may not be accepted.
Return Shipping Cost
My Babiie offers 30 Days Free Returns for eligible return requests. Please contact customer service before sending your item back so we can provide the correct return instructions and return details.
Do not send your return to an address found online or on a previous package. We do not display a fixed return address on this page, and returns must be arranged through customer service first.
Refund Process
After your returned item is received and inspected, approved refunds will be processed within 3–15 days. Refund timing may vary depending on your payment provider or financial institution.
If an item does not meet the return eligibility requirements, the refund may be delayed, reduced, or declined.
Exchanges
If you would like to request an exchange, please contact us at [email protected] before returning the item. Our team will review your request and provide the next steps when an exchange option is available.
Damaged or Wrong Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact customer service as soon as possible. Include your order number, a clear description of the issue, and photos of the item and packaging when helpful.
Please do not send the item back until our customer service team has reviewed your request and provided return instructions.
Final Sale Items
Items marked as final sale or non-returnable at the time of purchase may not be eligible for return or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.
Contact Information
For return questions, exchange requests, damaged item support, or refund updates, please contact My Babiie customer service at:
We’re Here to Help
Thank you for shopping with My Babiie. Please contact us before sending any return so our team can guide you through the correct return process.
